Thank you
We've received your repair request successfully, so what's next?
If your repair is an emergency, you need to call us using the button below. We'll attend any emergency repairs within 24hrs.
If we believe your repair is urgent we will attend within three days but all routine repairs will be attended to with 28 days.
We might need to discuss your repair with you before we can book you an appointment, and we'll get in touch if we have any questions. But don't worry - we'll work with you to get your appointment booked in as quickly as possible.
If you'd like to discuss your repair, just get in contact with us.
Video footage of repairs
To help Flagship Services complete your repair as quickly as possible, when you report a repair the call handler may suggest starting a video call to capture footage of the problem.
If you’re happy to do this, you’ll receive a text message with a link that you’ll need to click to begin the recording. The call handler will be able to pause and annotate the images, and this footage will then be used to help Flagship Services understand the problem and ensure they send out the right person for the job.
New-build repairs
If you home is less than 12 months old the responsibility of carrying out repairs is with the house builder.
Next steps: we will check the information you have provided to ensure we have all we need and then forward on to the house builder. They will be in touch with you to arrange an appointment. If we need more information from you we will be in touch.
Is your repair an emergency?
If you are experiencing an issue which is causing significant damage or a health and safety risk to you and your home please call us on 0808 168 4555 so we can organise an emergency repair for you.
Reporting damp and mould to us
It's really important you report any signs of damp and mould throughout your property to us. Find out more information on our damp and mould page including what to look out for and how to try and prevent it.
