Policies and documents - Newtide

Providing homes and creating sustainable communities

Policies and documents

Our policies and documents guide us in delivering services to our tenants. You can read some of our key policies below:

Tenant policies

Unacceptable behaviour policy

Reasonable adjustment policy

Complaints policy

Group policies

Anti-fraud policy

Anti-fraud response plan

Whistleblowing policy

Landlord compliance policy

Health & safety statement

Tenancy management policy

Neighbourhood policy

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Allocation And Lettings policy

Mutual Exchange policy

Rental Income policy

Modern slavery statement

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Anti-Social behaviour policy

Self-assessment against complaint handling code

Domestic Abuse policy

Gas and carbon monoxide policy

Fire safety policy

Asbestos safety policy

Electrical safety policy

Water safety policy

Lifting equipment safety policy

Newtide Homes is a trading name used by Flagship Housing Group Limited. Registered Office: 31 King Street, Norwich NR1 1PD. Regulator of Social Housing Reg No. 4651.  Co-operative and Community Benefit Societies Act 2014 Reg No. 31211R. National Housing Federation Member. An Exempt Charity.